Shipping policy
WHEN WILL MY ORDER SHIP?
Please allow 1-14 business days of processing time. If your order has not shipped yet and you change your mind, contact us at support@myklara.store and we will refund you in full, no questions asked.
HOW LONG IS THE SHIPPING TIME?
All orders are shipped with carriers such as USPS, 4PX and Canada Post.
- Average transit times to the United States: 7 - 14 business days
- Average transit times to Canada: 9 - 14 business days
- Average transit times to Australia: 4 - 9 business days
- Average transit times to the United Kingdom: 4 - 7 business days
- Average transit times to Europe: 5 - 10 business days
- Average transit times to New Zealand: 5 - 15 business days
Delivery estimates are averages, not guarantees. Circumstances outside our control (natural disasters, holidays, weather, customs) can occasionally cause delays. International orders may incur customs fees, which are the responsibility of the customer.
WILL I RECEIVE A TRACKING NUMBER?
Yes. We provide tracking for every order. Your tracking number is emailed to you as soon as your order ships. Need help with tracking? Contact us at support@myklara.store.
CAN I CANCEL MY ORDER?
Yes. You can cancel free of charge within 24 hours of placing your order. Email support@myklara.store with the subject line "CANCEL". If your order has already shipped, reply to your order confirmation email and we will help you with a return instead.
I ENTERED AN INCORRECT ADDRESS
If you misspelled or auto-filled your address incorrectly, reply to your order confirmation email with the correct details as soon as possible and we will update it before your order ships.